Cancún welcomes visitors from all over the world, and while the hotel zone is very used to international tourism, there are a few local customs worth knowing so you feel more comfortable during your trip — from how much to tip to which currency to pay in.
Tipping: how much and to whom?
- Restaurants: 10% to 15% of the bill is standard. Check whether the restaurant already includes a "service" charge before leaving an extra tip.
- Tour guides: $5 to $10 USD per person on full-day tours is a common tip, though you can adjust based on your experience.
- Transportation drivers: $2 to $5 USD per trip is an appreciated gesture, though not mandatory.
- Hotel housekeeping: $2 to $5 USD per day is common practice at hotels in the area.
Pesos or dollars?
Many places in the hotel zone accept dollars, but the exchange rate they use is almost always less favorable than paying in Mexican pesos. If you'll be there several days, it's worth exchanging some cash for pesos or withdrawing from an ATM — your money will go further, especially at markets, with taxis, and for tips.
Customs and etiquette
- Bargaining is common at craft markets, but not at restaurants, supermarkets or established stores.
- A friendly greeting ("good morning/good afternoon") before starting any conversation is well received and part of the local culture.
- Tap water isn't recommended for drinking directly; bottled water is the norm even for locals in tourist areas.
- Tipping in general is greatly appreciated, since it often represents a significant part of the income of the person serving you.
About safety
Cancún's hotel zone is one of the safest and most monitored tourist areas in the country. Even so, the basic precautions of any tourist destination apply: watch your belongings at the beach, use reliable transportation (ideally booked in advance), and avoid flashing valuables.
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